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IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Order Management (OnPrem & OMoC)

AI Chatbot should provide Natural Language Input and Contextual Prompting for all relevant actions

1. AI chatbot should provide natural language input and contextual prompting. (Please see the screenshot attached for examples) 2. AI chatbot should provide contextual hint on relevant screens: When a CSR navigates to a specific action screen (e.g...
about 16 hours ago in Order Management (OnPrem & OMoC) Submitted

Support IBA (Item Based Allocation) within OMS when SIP is enabled.

IBA does not function when SIP is enabled. Inventory state and movements are owned by SIP (external to OMS), and there are no adaptors or events from SIP to OMS to trigger IBA reallocation. Confirmed by IBM Support on case TS022022526. Enhancement...
1 day ago in Order Management (OnPrem & OMoC) Submitted

Allow multiple INVENTORY resource pools per Node + Delivery Method so capacity can be tracked separately for distinct order streams (e.g., regular vs priority) at the same fulfillment center.

Today Sterling OMS enforces a uniqueness rule on Node + Delivery Method for INVENTORY-type resource pools. Attempting to create a second pool with the same combination fails with: "INV: Same attribute value can not be part of different INVENTORY ...
1 day ago in Order Management (OnPrem & OMoC) Submitted

Support in the OMS Agentic AI toolkit for consuming and referencing documents stored in external repositories.

Currently, AI agents lack the ability to access or utilize external documents, limiting their effectiveness in real-world enterprise scenarios. The enhancement request is to enable: Integration with external document sources (e.g., SharePoint, blo...
6 days ago in Order Management (OnPrem & OMoC) Submitted

User login based logo and customization for AI chatbot

Enable dynamic branding and messaging customization in the chatbot based on the CSR’s assigned enterprise or organizational context. Currently, the AI chatbot supports only a static logo and uniform messaging for all users. The enhancement request...
6 days ago in Order Management (OnPrem & OMoC) Submitted

Logging and troubleshooting of AI agent

We request enhanced logging and analysis capabilities for AI interactions to support effective troubleshooting. Currently, available logs and trace levels are insufficient to diagnose issues, especially for non-reproducible scenarios. The solution...
6 days ago in Order Management (OnPrem & OMoC) Submitted

Introduce native, supported integration capabilities in IBM Sterling Order Management (OMS) for Azure Service Bus (ASB) and Azure Event Hubs (AEH), similar in approach to the existing Kafka integration framework.

IBM Sterling OMS is widely deployed in hybrid architectures where enterprises are increasingly using Azure‑native messaging platforms for cloud and external system integrations. Currently: Sterling OMS supports Kafka-based integrations There i...
20 days ago in Order Management (OnPrem & OMoC) Submitted

Latest order lines are not prioritized in order-line search results

In order line search, the system does not sort results by the most recent order lines, instead returning a random set of records, which makes it difficult to identify the latest data efficiently.
21 days ago in Order Management (OnPrem & OMoC) Submitted

OMS Agentic AI Knowledge & Q&A Capability for OMS Operations

Enhance agentic AI toolkit to have the capability for users to ask questions and receive context-aware, explainable answers related to policies, SOPs, and operational procedures across the end-to-end order flow and lifecycle.
22 days ago in Order Management (OnPrem & OMoC) Submitted

In the OMS Agentic Chatbot, the order numbers should be hyperlinked

Requirement from Tapestry: When users search for orders (all orders like sales, return etc) in the OMS agent chatbot, the matching orders should be displayed with the order number as a clickable hyperlink. Clicking the order number will open a new...
23 days ago in Order Management (OnPrem & OMoC) Submitted