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Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPC
The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center
Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.
We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders
First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
Return quantity with three decimal places does not work in WCC.
While creating returns from WCC we cannot enter quantity with more than 2 decimal places. This field should be customizable, i.e., one should be able to configure how many digits they can have after the decimal.
In our the old UI we had to a customization that removed a lot of buttons from the add payment screen. In our case the orders were always $0, but we still had to confirm the payment method. We would like to be able to remove that screen altogether...
In the old UI when we created a manual order in the OMS we had to enter both the shipping and billing addresses even though they were the same. In the new UI we would like a button that allowed us to tell the OMS that the addresses are the same an...
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