This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
Shape the future of IBM!
We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Search existing ideas
Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updateson them if they matter to you. If you can't find what you are looking for,
Post your ideas
Post an idea.
Get feedback from the IBM team and other customers to refine your idea.
Follow the idea through the IBM Ideas process.
Specific links you will want to bookmark for future use
We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
Do not place IBM confidential, company confidential, or personal information into any field.