IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

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Call Center

Remove the UPPER function for phone number.

Advanced search Ship to in call center is not performing well for phone# searches in pre-prod and prod environment and takes around 1min to respond. The query we see taking time here for Advanced Search Ship To is: SELECT YFS_PERSON_INFO.* FROM YF...
5 months ago in Call Center Under review

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
over 1 year ago in Call Center Under review

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
over 1 year ago in Call Center Under review

Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
about 2 years ago in Call Center Under review

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