IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Order Management (OnPrem & OMoC)

Support in the OMS Agentic AI toolkit for consuming and referencing documents stored in external repositories.

Currently, AI agents lack the ability to access or utilize external documents, limiting their effectiveness in real-world enterprise scenarios. The enhancement request is to enable: Integration with external document sources (e.g., SharePoint, blo...
4 days ago in Order Management (OnPrem & OMoC) Submitted

User login based logo and customization for AI chatbot

Enable dynamic branding and messaging customization in the chatbot based on the CSR’s assigned enterprise or organizational context. Currently, the AI chatbot supports only a static logo and uniform messaging for all users. The enhancement request...
4 days ago in Order Management (OnPrem & OMoC) Submitted

Logging and troubleshooting of AI agent

We request enhanced logging and analysis capabilities for AI interactions to support effective troubleshooting. Currently, available logs and trace levels are insufficient to diagnose issues, especially for non-reproducible scenarios. The solution...
4 days ago in Order Management (OnPrem & OMoC) Submitted

Introduce native, supported integration capabilities in IBM Sterling Order Management (OMS) for Azure Service Bus (ASB) and Azure Event Hubs (AEH), similar in approach to the existing Kafka integration framework.

IBM Sterling OMS is widely deployed in hybrid architectures where enterprises are increasingly using Azure‑native messaging platforms for cloud and external system integrations. Currently: Sterling OMS supports Kafka-based integrations There i...
18 days ago in Order Management (OnPrem & OMoC) Submitted

Latest order lines are not prioritized in order-line search results

In order line search, the system does not sort results by the most recent order lines, instead returning a random set of records, which makes it difficult to identify the latest data efficiently.
19 days ago in Order Management (OnPrem & OMoC) Submitted

OMS Agentic AI Knowledge & Q&A Capability for OMS Operations

Enhance agentic AI toolkit to have the capability for users to ask questions and receive context-aware, explainable answers related to policies, SOPs, and operational procedures across the end-to-end order flow and lifecycle.
20 days ago in Order Management (OnPrem & OMoC) Submitted

In the OMS Agentic Chatbot, the order numbers should be hyperlinked

Requirement from Tapestry: When users search for orders (all orders like sales, return etc) in the OMS agent chatbot, the matching orders should be displayed with the order number as a clickable hyperlink. Clicking the order number will open a new...
21 days ago in Order Management (OnPrem & OMoC) Submitted

Enable Movement and Resizing of OMS AI Agent Chat Window

Currently, the OMS AI agent chat window cannot be moved or resized—neither in its collapsed icon state nor in its expanded window view. The chat window remains in a fixed position and size, regardless of user preference or screen layout. Problem S...
25 days ago in Order Management (OnPrem & OMoC) Submitted

Conversation history support in OMS AI agent

OMS AI Agent should offer the ability to view, maintain and resume conversation history both within and across sessions. Without this feature, it limits continuity, user efficiency, and overall experience—especially for operational, investigative,...
25 days ago in Order Management (OnPrem & OMoC) Submitted

Order sourcing - Date Optimization for Cost based sourcing configuration

For a B2B Customer, we have business use case of sourcing orders, that are required to be optimized on the respective Driver Date (Ship Date/Delivery Date), whilst that happens it has to consider the lowest cost to fulfill.
27 days ago in Order Management (OnPrem & OMoC) Functionality already exists

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