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IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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ADD A NEW IDEA

Self Service Tool

Showing 55

Ability to View Message, Put Message, and View Oldest Message in Queues for Prod and Preprod Envs

In QA and DEV under Queue configuration > Queue Processes we have options for -Put message -view message -view oldest message -delete queue -clear queue In Preprod and Prod we only have options for -delete queue - clear queue We cannot troubles...
4 months ago in Self Service Tool 0 Future consideration

Ability to start individual App Server

There are situation, very often, that requires us to restart API servers, Call center servers, specific agent, specific integ server. We do not have that ability in the OMoC. Like we can pull call center logs, but we cannot restart just call cente...
4 months ago in Self Service Tool 0 Under review

Enable Stop Deployment option

There are occasions where we accidentally click on deploy button and there is no way we can stop the deployment. Can the product atleast ask for a confirmation before initiating the process? or lets have a stop deployment option in the lower envir...
7 months ago in Self Service Tool 3 Not under consideration

Ability to firewall whitelist an IP range in Self Service Tool

Today's IT infrastructure is heavily reliant on Cloud based practices, SaaS which all comes with a dynamic IP range. OMoC also has to integrate with certain applications. Today, SST for next gen version of OMS does not allow us to whitelist an ip ...
8 months ago in Self Service Tool 0 Future consideration

DB Backup and Reset feature

To train guest services users on Sterling OMS functionalities primarily around Call center features, need to refresh the database meaning take a backup of a particular state of the initial order set and later restore the backup so that we can prov...
8 months ago in Self Service Tool 3 Future consideration

Build and Deploy only the war needed + Build script per Env

IDEA-1: Todays it is not possible to build only selected war of the application that requires rebuild. Every time whole ear is built with all the wars which takes quite a time. It would be great if user can select the required war to be rebuild an...
11 months ago in Self Service Tool 0 Future consideration

publicly accessible system status page

Availability of a publicly accessible system status pages to provide transparency around service availability and performance for the SCBN products or other IBM products.
about 1 year ago in Self Service Tool 0 Future consideration

Add Dev Toolkit version check & download for SST Command Line Tools

Add a method / option to the command line tool to pull the dev toolkit version for latest (overall) or for a particular environment -- and show a version string. As a bonus, add a method / option to download the latest dev toolkit version. For bon...
about 1 year ago in Self Service Tool 0 Future consideration

Provide read only access to replica DB

There are many known issues with Data extract agent, and IBM cognos is not an option for many clients. Please provide access to the replica DB, especially some sort of mechanism for analytics applications like Tableau.
over 1 year ago in Self Service Tool 1 Not under consideration

Provide a dashboard view to have detailed SIM UI up time statuses

Provide a dashboard view to have detailed SIM UI up time statuses
almost 2 years ago in Self Service Tool 11 Planned for future release