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Searching for a name in the OMS requires a perfect match with capitalization. I would like this to be improved so that the OMS also brings up names that are not perfect matches. For instance, if I search Jake Brewer, but the customer input jake br...
5 months ago
in Call Center
Functionality already exists
Currently, If a customer needs an entire order reshipped the user would need to reship each line individually and the lines would release separately. We would like a OOTB way to reship multiple lines at one time and have them release together.
Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
User group filter with & (and)/ |(or) and return attribute customisation
To implement PEM SSO current PEM can only use custom attribute / attribute with which can only return one string. Expected output as mentioned below.Sample output user role: </property><property><name>role</name><value&g...
Split Shipment reason code: Split due to inventory, capacity, nodes, etc.. Allows the optimzer to give a reason for the split that allows the Business to identify other issues. Split due to distance, speed, inventory, capacity, etc..
Suppress password policy error messages from SEAS logs if using Ping for Active Directory.
ERROR LdapPasswordPolicyRetriever - ************** Uknown or unsupported LDAP server detected
We use Ping for our Active Directory solution and it was determined that Ping does not return the password policy to SEAS as expected. Therefore, this...
Ability to Toggle Between Tabs in COM When CSR is Performing an Action
Problem: User is not able to switch between a tab and popup in the call center. Steps to reproduce: Call Center user would like the ability to toggle between tabs in COM regardless of whether or not in the middle of performing an action in the cur...
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