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IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Showing 555

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
4 months ago in Call Center 0 Future consideration

Enhancement for S3 Put service in Sterling Integrator tool

we need to invoke the AWS S3 Put BP from a parent BP. The AWS S3 Put BP always asks for a path of the source file and it doesn't take the file from parent BP like other BPs/Services Hence, we need an enhancement to achieve this without giving a...
8 months ago in B2B Integrator / Other 0 Future consideration

data anonymization/masking (typetree attribute + test mode)

There are 2 requirements that lead to this idea: 1.) external requirements like GDPR force us to anonymize/pseudonymize data in non-production environments2.) A-B-testing would be much easier if we can mask dynamic attributes (e.g. timestamps) T...
over 3 years ago in Transformation Extender / Maps & Type Trees 2 Future consideration

Have one "map" to convert EDI into a human readable format, such as HTML

Currently, we have several maps that translate EDI into HTML. They are for 824s, 864s, and 860s. There are separate maps for various versions (i.e. 4010, 4060, 5010). The maps are VERY large and complex. Plus, they all contain user exits, and IBM ...
over 1 year ago in Supply Chain Business Network / Mapping & Translation 1 Future consideration

Need MailClientAdapter for Exchange Web Service

Customers who have been using SI B2B Mail Client Adapter to receive mail from Exchange Online using the POP3 protocol will no longer be able to use POP or IMAP due to a change in the company's security policy. (And Microsoft itself) So, as an alte...
over 1 year ago in B2B Integrator / B2B Advanced Communications 3 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
4 months ago in Call Center 4 Future consideration

Quick Button to search a customer's Order History

In the new UI we would like a button that allows the user to click a single button and find the customer's order history. This should show all of the customer's orders in the order search screen.
4 months ago in Call Center 3 Future consideration

Implement Secure UDP for Connect Direct File Agent

Our internal security standards want all traffic to be encrypted. Currently, File Agent uses standard UDP (SNMP) to send messages to Control Center. The goal is to have this traffic encrypted. We are being told that in a couple years the PCI DSS s...
4 months ago in Connect:Direct / Security 2 Future consideration

Phone Number field should be limited based on Country

In the current UI, we were planning to modify the phone number field to accommodate the phone numbers in each country we ship to. We would like for this to be OOTB in the new UI so no customizations are needed.
4 months ago in Call Center 1 Future consideration

Sterling Filegateway UI - to add an extra option "Both" for Authentication Type in User Account in Partner creation

In Sterling B2Bi UI, while User account creation we are having options Local, External and Both for Authentication Type. In Sterling B2Bi UI, if we opt option "Both" for external partners with whom we do password based authentication, and if we do...
4 months ago in IBM File Gateway / Performance 0 Future consideration