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Order Management (OnPrem & OMoC)

Showing 162

VISA needs support for Refund Authorization

VISA has a new mandate regarding refunds: https://usa.visa.com/dam/VCOM/global/support-legal/documents/new-purchase-return-vbs-10-apr-17.pdf According to this, retailers/merchants are required to make a refund authorization call to VISA before the...
over 3 years ago in Order Management (OnPrem & OMoC) 1 Not under consideration

Enable publishing of YFS AUDITS to external systems

Enable publishing of YFS AUDITS to external systems. This is similar to what we can do with YFS_ORDER_AUDITS see link http://www-01.ibm.com/support/docview.wss?uid=swg22000181 . 1) We would like the data in the below format , This is similar t...
over 3 years ago in Order Management (OnPrem & OMoC) 2 Not under consideration

Getting the Audit information by Date Range

The getAuditList API returns a list of audit records satisfying a set of given criteria. It lists the entire audits and there is no creature get the Audits for periods.
over 3 years ago in Order Management (OnPrem & OMoC) 0 Not under consideration

Returns processing on over shipped catch weight quantities

When a refund is initiated on an overage product (Meat/Deli), IBM matches Refund quantity with ORDERED qty, NOT with SHIPPED quantity. This causes discrepancy during settlement, and needs to be manually adjusted.
almost 2 years ago in Order Management (OnPrem & OMoC) 1 Planned for future release

Prevent reversing existing authorization upon error on subsequent authorization requests on the card

A valid authorization can be used to charge the member upon ship confirmation and hence the product should not be reversing all the authorizations on the tender.
almost 2 years ago in Order Management (OnPrem & OMoC) 1 Future consideration

Provide capability for a BUC user to get from Node exception alert or a Node Details page to Node’s order list

OMNI Fulfillment managers oversee several hundred nodes and need the ability to see a Node's open order, or orders flagged as an exception, while reviewing the node's alerts or from the Node Detail page. Use Case. How to get from Node exception to...
almost 2 years ago in Order Management (OnPrem & OMoC) 0 Planned for future release

Add support for alerts with data security groups/teams, filter alerts based on enterprise assignment in the team.

Currently alerts aren't managed by team assignment, the request is to fix that so that if a user belongs to a team that is restricted to enterprise 1 they are only able to see alerts associated to enterprise 1 and not enterprise 2 or 3.
almost 2 years ago in Order Management (OnPrem & OMoC) 1 Future consideration

Scheduling agent triggers in different time zones (Other than UTC)

Currently the advances scheduling option for agents only takes time in UTC and triggers the same in UTC time zone. For different countries like US people want agents to be trig-erred in their time zone for example EST. EST has to be converted to U...
about 4 years ago in Order Management (OnPrem & OMoC) 2 Not under consideration

Attributes in Device definition should be available in getDeviceList API input and output

Through API manageDevice, we can define the attribute values against any printer that we are configuring. But there is no capability to fetch the details of these attributes using getDeviceList. Thus, those attributes can not be used in implementa...
about 2 years ago in Order Management (OnPrem & OMoC) 1 Future consideration

Unable to add charge per line once order is invoiced.

Requirement is to create informational charge for line after order is invoiced. Following below steps followed. Once order is invoiced. call change order to add informational change i.e. ChangePerLine and ChargePerUnit. ChargePerUnit is getting up...
about 2 years ago in Order Management (OnPrem & OMoC) 1 Future consideration