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This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 163

Apply / Resolve Holds feature missing in Store engagement

Costco is migrating their business from RCP SOM to Store Engagement. We are missing Apply / Resolve hold feature for an order - which is widely used by store associate today in case they want to enforce / bypass and proceed with the order processi...
about 2 months ago in Store Engagement / Usability 1 Functionality already exists

Supervisor Approval flow missing in Store engagement

At Costco, we have a usecase to support Supervisor approval workflow to override price in case the current user doesn't have relevant permissions. This feature is missing in Store engagement per current documention
2 months ago in Store Engagement / Usability 1 Functionality already exists

Ability to copy order in Store engagement

Fot Costco, we have a use case where existing member order is looked up and copied over to create a new order. As a Store associate, I should be able to capture the order with copy order functionality which doesn't seem to exist today.
2 months ago in Store Engagement / Usability 3 Functionality already exists

Request to include a version.txt manifest file in the downloaded OMS devtoolkit_latest.tar

Request to include a version.txt manifest file in the downloaded devtoolkit_latest.tar to distinguish between the downloaded dev toolkit tar files. For example, a version.txt content will consist of: 22.2.6.2
3 months ago in OMS - Order Management (OnPrem & OMoC) 1 Functionality already exists

API for Handling Alerts

Please develop an API for handling Control Center alerts. Internal applications that use Control Center data would benefit from this.
4 months ago in Sterling Control Center Monitor / Usability 2 Functionality already exists

Issue messages to the CDPLEX Manager job log when CDPLEX Servers enter and leave the XCF Group

there were no message observed in the CDPLEX Manager job log when a CDPLEX Server enters or leaves the XCF group, we feel it is extremely important to Broadridge and others that messages about the CDPLEX Servers when entering and leaving the CDPle...
4 months ago in Sterling Connect:Direct for Z/OS 1 Functionality already exists

Access from Zendesk

We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
5 months ago in OMS - Call Center 2 Functionality already exists

In CDPLEX environment, CD manager needs to issue a message to indicate server is down after receiving XCF signal

In case TS009569597, we have found CD manager hangs at shutdown due to shutdown has been initiated for CD manager but XCF signal for CD server down has not been received by CD manager.
5 months ago in Sterling Connect:Direct for Z/OS 2 Functionality already exists

Ability to trigger the Supply or Demand buckets inventory picture for an item on demand/need basis

Currently client systems are subscribed to supply change and demand change events from IV over webhooks to reflect inventory buckets for client front end needs. For any missing events due to any reason, there is no functionality in IV to retrigger...
5 months ago in Inventory Visibility 2 Functionality already exists

Add ability to suppress health check (log message)

Simple configuration on/off switch
6 months ago in Sterling Secure Proxy / Administration & Configuration 4 Functionality already exists