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COM: CSR: Order Cancel: View Original Sales Order Detail even when the Order is Cancelled
As a Tapestry CSR, I want all the Sales Order detail to be available even if the Order is in canceled status, in order to have a productive conversation with a customer by having visibility on original sales order information Use Case: When a CSR ...
about 1 month ago
in Call Center
Needs more information
Report duplicated entries in netmap.cfg/userfile.cfg
Currently Control Center does not report duplicated entries added to netmap.cfg/userfile.cfg Connect Direct config files. This causes ambiguity. Duplicates can be reported by cfgcheck on the server but there is no possibility to discover/edit/dele...
Reverse Partial Consumed Paypal Auth at the time of expiry
For PayPal orders during Re auth on expiration for partially shipped orders results in PayPal settlement failures where huge no. of orders are getting impacted.In Production, we have a setup of expiring the authorization of orders in 10 days. When...
Split the SEQ_YFS_TABLE_KEY sequence into potentially each table having its own sequence to use and remove performance bottleneck
SEQ_YFS_TABLE_KEY sequence provides a value for each new record created in the OMS universe. A simplest one-line order being created will insert at least 100 records into various OOB and custom tables. In the peak time when 2k orders being created...
Ability/ API to provide inventory availability considering the OPEN_ORDER/ BACKORDER in the response of IV service
The Get Network Availability API exposed in Inventory Visibility mandate Distribution Group to be passed in the input. The API does not consider OPEN_ORDER/ BACKORDER demand types while computing the availability in IV. This leads to inconsistenci...
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