IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

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    Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

    Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
    over 5 years ago in Call Center 1 Future consideration

    SSP Rest Monitoring

    We would like to track the engine and detailed per engine adapter status through Rest. This data is available on the viewEngineStatusAllMonitor.jsp page when logging in through the browser but not through the current rest interface.
    almost 8 years ago in Sterling Secure Proxy / APIs & SDKs 0 Future consideration

    Swagger UI for Sterling Secure Proxy APIs

    Currently we see that there is no Swagger UI for Sterling Secure Proxy APIs. We need to extensively use the APIs for adding changing any configuration in SSP rather than manually doing the same and with no Swagger UI for SSP making it very difficu...
    over 1 year ago in Sterling Secure Proxy / APIs & SDKs 2 Planned for future release

    Enable Deeplink into Order Hub

    Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
    about 1 year ago in Call Center 0 Future consideration

    Auto-convert User Input to Uppercase

    On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
    9 months ago in Call Center 0 Submitted

    Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

    Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
    about 1 year ago in Call Center 0

    "searchCatalogIndex" api is not returning the results based on the partial term.

    In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
    over 1 year ago in Call Center 0 Future consideration

    Extend REST API to return adapter status

    In Secure Proxy GUI you can examine the status of the adapters by going to Monitoring-> Engine Status(ALL) -> Engine Name and see whether each adapter is running. This functionality is not present in the REST API. You can lookup the configur...
    over 2 years ago in Sterling Secure Proxy / APIs & SDKs 1 Future consideration

    Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

    The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
    over 2 years ago in Call Center 2

    SSP Authentication APIs

    SFG REST APIs could send/receive files however for the external trading partners this is not possible with SSP in between
    over 7 years ago in Sterling Secure Proxy / APIs & SDKs 0 Not under consideration

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