IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

    Showing 135 of 3072

    Remove the UPPER function for phone number.

    Advanced search Ship to in call center is not performing well for phone# searches in pre-prod and prod environment and takes around 1min to respond. The query we see taking time here for Advanced Search Ship To is: SELECT YFS_PERSON_INFO.* FROM YF...
    8 days ago in Call Center 0 Submitted

    Search Order Lines

    Hi, In order hub, we have the capability to search Order and Order Lines . When we search with Order Lines, the list page displays all matching order lines. But similar feature is currently not available in Call Center. This will be enable Call ce...
    about 2 months ago in Call Center 1 Not under consideration

    Limit number of alerts for same BP failure

    We have set up an alert that sends an email for a Business Process that is processed with errors. At a given time, there may be thousands of failures for the same BP, and we do not want to receive emails for each and every failure of the same kind.
    over 1 year ago in Sterling Control Center Monitor / Usability 5 Under review

    Monitor and alert on expiring SFG/B2Bi certificates and keys

    Control Center already provides monitoring and alerting on certificates used in SSP and C:D. SFG transfers using protocols such as FTPS, AS/2, and EBICS also rely on certificates with SFTP transfers relying on SSH keys to secure them. Where SFG is...
    about 1 year ago in Sterling Control Center Monitor / Usability 1 Submitted

    Auto-convert User Input to Uppercase

    On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
    about 1 year ago in Call Center 0 Not under consideration

    Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

    Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
    5 months ago in Call Center 0 Future consideration

    DTXDS APIs for the Launcher

    We are currently trying to automate a bit our software lifecycle management and we would like to automate the compilation and deployment of maps on our Linux system. We are using Azure pipeline for this automatization and we would like to have a w...
    over 4 years ago in Sterling Transformation Extender / APIs & SDKs 1 Not under consideration

    Ad Hoc Report Functionality

    In version 6.1.3 and earlier when a report is run, the user has the option to keep/download in different versions such as pdf, xls, csv, etc and to email the report. However, in version 6.2, this ad hoc functionality has been removed. While an ad ...
    about 4 years ago in Sterling Control Center Monitor / Reporting / Usability 3 Not under consideration

    Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

    Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
    over 5 years ago in Call Center 1 Future consideration

    Allow CSR to Select Alternate UOM for Ordering

    Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
    6 months ago in Call Center 1

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