IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 27

Set up an alert to trigger when a flow experiences over X failed processes.

Implementing an alert for flows that fail more than three times will allow us to proactively identify and address critical system issues before they impact users or downstream processes, significantly improving our service reliability.
3 months ago in Sterling Control Center Monitor / Administration & Configuration 1 Functionality already exists

Wild Card Searches in Call Center

In the Call Center UI, we'd like to be able to complete wild card searches for many or all of the fields. For example, if I wanted to search for all orders that are from an IBM email address I could search *IBM.com. This would bring up all orders ...
almost 2 years ago in Call Center 9 Functionality already exists

Supervisor override capabality

Business is expecting Supervisor override capabality available on Call Center as well so they can perform additional review and validation for certain operation like price override.
about 1 year ago in Call Center 1 Functionality already exists

Reason codes in Important events tab under order line details page should be visible after re-shiping the order line

After reshipping the order line, we are unable to see the reason codes on the order line details page under Important Events tab. We wnated to know how these important events gets populated. Please refer IBM PMR#: TS016070217 - thanks, Avnish
about 1 year ago in Call Center 1 Functionality already exists

Sterling Control Center: Add an overwrite and delete option for Secure Plus trust/keystore cert locations

When SCC is in use for configuring Secure Plus certificates on a CD node the only option available is import. If the certs expire or an import was incorrectly completed there are no options to overwrite or delete the certificate information in SCC...
over 7 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Functionality already exists

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Control Center 6.0.0.1 and 6.1: Need support for MS SQL Server (ALWAYSON)

Please test and verify if Control Center 6.0.0.1 and 6.1 can support a MS SQL Server ALWAYSON environment. If not, please add an enhancement for this. Thanks.
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Functionality already exists

Control Center 6.0.0.1 Support for SQL Server 2014

The detailed system requirements for Control Center 6.0.0.1 only list SQL Server 2008 and 2012. We need support for SQL Server 2014. Thanks.
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Functionality already exists

Access from Zendesk

We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
over 3 years ago in Call Center 2 Functionality already exists

Abbreviated State Field

In the old UI we made an enhancement that stopped users from adding a full state name and instead just set it to be 2 characters. In the new UI we would like this to be OOTB. In this case we would like the OMS to provide a list of abbreviated stat...
over 3 years ago in Call Center 1 Functionality already exists

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