IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

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All ideas

Provide configuration for Edge Based Route in SEAS Helm Chart

Currently, SEAS creates OpenShift routes using passthrough termination. If a customer wants to use edge termination, they must manually modify the route template provided with the product. Our request is to provide a supported configuration option...
1 day ago in Sterling External Authentication Server / Administration & Configuration Submitted

Enhanced mapping filters in Config Hub

Filters for config hub maps are extremely limited. Top tabs should have choices to list both deployed or undeployed maps, filters should enable limiting by resource creating/updating map, last update/create date range, possibly inbound/outbound, p...
5 days ago in Sterling B2B Integration SaaS / Mapping & Translation Under review

Add Authentication Principal Search In Communication Session Search

The Principal field available in the Communication Sessions search is intended to search for the session-level Principal value. When connecting with Object Storage Client Adapter, Authentication Level Events are not searched, though they are still...
2 days ago in Sterling B2B Integrator / Usability Submitted

Enhanced reporting on 997 encoding error

When inbounds are successful and outbound 997 generates error encoding for 997 outbound envelope, we need more detail - exactly what search parameters is SPE using to locate outbound ST envelope. This at least should be logged in SPE logs, prefera...
5 days ago in Sterling B2B Integration SaaS / Inflight Under review

Monitor SSP concurrent sessions per user and generate threshold alerts

IBM Control Center currently cannot monitor concurrent session consumption per user in IBM Sterling Secure Proxy (SSP) or generate alerts based on session thresholds. We request the ability to: Monitor concurrent SSP sessions per user. Identif...
about 2 hours ago in Sterling Control Center Director Submitted

Agentic AI Chatbot - Give implementation teams control over richer UI styling (including color), rather than these being fixed by the Carbon AI Chat framework defaults

Visual/color customization — Carbon AI Chat's customization today is limited to the agent runtime layer; the chat UI itself only supports minor configuration (logo, sizing) but not deeper visual styling like color. This means the bot may not be ab...
about 5 hours ago in Call Center Submitted

Agentic AI Chatbot - Add microphone/voice input as a third way to interact with the chatbot, alongside typed natural language and bubble/button/forms selections

Today CSRs can interact with the chatbot two ways: typing a natural language request, or selecting a bubble/quick-reply option. This idea adds a microphone input option so a CSR can speak their request or response instead — using the browser's nat...
about 5 hours ago in Call Center Submitted

Agentic AI Chatbot - Add the ability to customize chatbot flows and information by brand, including showing or hiding specific information per brand

Different brands (e.g., Kate Spade, Coach, Stuart Weitzman) may have different policies, workflows, or data that's relevant to a CSR — such as return windows, appeasement rules, or instrument eligibility. Today the chatbot presents the same flow a...
about 5 hours ago in Call Center Submitted

Agentic AI Chatbot - Add role-based access control to the chatbot so it displays different levels of information depending on whether the user is a front-line agent or a team lead/ambassador/support role.

As a manager, I want to control what type of information users see based on their role, so that only content relevant to that role is displayed. Today the chatbot shows the same information to every user regardless of role. This idea introduces tw...
about 5 hours ago in Call Center Submitted

Agentic AI Chatbot - Ability to navigate and open specific COM screens directly (ShipNode Info, Shipment tab, Invoice tab) instead of having the bot pull and display that data itself.

Today, the chatbot allows user to navigate to order summary UI by clicking an order number which is hyperlinked. By using a similar approach if CSR can click on an hyperlink and get navigated to specific screens in COM, will enable CSR ti view det...
about 5 hours ago in Call Center Submitted

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